Team directory
Recovery team members, roles and emergency contacts
Cross-functional recovery teams
Branch & ATM Cash Recovery Team
Retail Payments & Card Services
Covers branch counters, the ATM network and partner-bank routing, plus customer messaging during a card services outage.
Nasser Al Hosani (Demo)
Cash management lead
Iman Al Marri (Demo)
ATM field engineering
Amal Al Suwaidi (Demo)
Contact centre liaison
Core Banking Technical Recovery Team
Core Banking Platform Availability
Responsible for detecting, diagnosing and recovering the core banking platform and its data centers.
Chief Technology Officer +971-4-500-3002
Chief Technology Officer
Incident Commander
Database Administrator
Database Lead
Infrastructure Engineer
Infrastructure Lead
Card Payments Recovery Team
Retail Payments & Card Services
Coordinates detection, failover and customer communication for card and ATM outages.
Head of Payments +971-4-500-3001
Head of Payments
Incident Commander
Payments Systems Engineer
Technical Lead
Customer Communications Officer
Communications Lead
Digital Banking Channel Recovery Team
Digital Banking Channel
Restores mobile and internet banking availability during backend or cloud region incidents.
Head of Digital Banking +971-4-500-3003
Head of Digital Banking
Team Lead
Cloud Operations Engineer
Cloud Operations
Department & emergency contacts
No staff contacts found
Emergency contact details for staff will appear here.