Service-level BCP
Service recovery plans anchored to impact tolerances — IBS tolerances, harm ratings and BIA dependencies are pulled automatically, and recovery workflows are auto-generated
Corporate Payments & Trade Finance
Tolerance 24h · high
Approved
Regulatory Reporting Service
Tolerance 24h · high
Draft
Retail Payments & Card Services
Tolerance 2h · critical
Approved
Digital Banking Channel
Tolerance 4h · high
Approved
Core Banking Platform Availability
Tolerance 2h · critical
Approved
Impact tolerance AUTO
24h
MAO AUTO
48h
Recovery priority AUTO
high
Service owner
Head of Treasury
Approved · 2026-05-22
Harm type ratings AUTO
Customer harmFinancial: —/5Health: —/5Legal: —/5Data: —/5
Organization's safety & soundnessFinancial: —/5Reputational: —/5Legal: —/5Regulatory: —/5Operational: —/5
Financial system & marketSoundness: —/5Confidence: —/5Impact: —/5
Critical dependencies AUTO
Activities
Corporate Lending & Trade Finance · RTO 24h Met
Treasury & Liquidity Management · RTO 4h Met
Systems
People
Third parties
Recovery sequence AUTO
1Verify liquidity position from the last available snapshot — Treasury Management System0.5h · Treasury Dealer
2Execute interbank funding instructions via secure phone with dual-control verification — Correspondent banks4h · Head of Treasury
3Activate manual document-based approvals for corporate servicing; route trade finance via correspondent backup channel — Trade Finance Platform8h · Head of Corporate Banking
4Reconcile all manual instructions and resume normal processing — Core Banking System24h · Head of Corporate Banking
Manual workaround & fallback procedures
Manual workarounds
• Manual secure-phone funding instructions to correspondent banks with dual-control verification
• Manual document-based corporate approvals using pre-signed authority matrices
Fallback procedures
• Correspondent bank backup channel for trade finance instruments
• Treasury dealer work-from-home dealing setup with secure VPN
Communication plan AUTO
Internal steps
• Notify CFO and Head of Treasury within 30 minutes
• Brief relationship managers on client messaging
Customer requirements
• Corporate client notice that new applications may be delayed while existing facilities remain fully serviced
Regulatory requirements
• Regulator notification if interbank settlement is affected
Templates & timing
Corporate client noticeManual funding instruction template with dual-signatory sign-off
Internal by —h · customers by —h · regulator at —h
Escalation triggers (tolerance-based) AUTO
1hSWIFT connectivity lost — Switch to correspondent bank backup channel
8hOutage exceeds 8 hours — Escalate to CFO and review settlement exposure
20hTolerance (24h) breach imminent — Escalate to Crisis Management Team and prepare regulator notification
Recovery metric targets AUTO
time to restore: 24hworkaround activation minutes: 60hcommunications within minutes: 30hstable operations: 48h
Evidence & documentation requirements
• Manual instruction logs for reconciliation
• Correspondent bank confirmations
• Liquidity reporting snapshots